PERSONAL INFORMATION:

A1 CITY SERVICES is owner and operator of www.a1cityservices.com

• A1 CITY SERVICES Web Application for on demand home services ( “ www.a1cityservices.com ”),includes all the content that is provided by A1 CITY SERVICES through the A1 CITY SERVICES Website.
• You have the right not to give personal identifiable information. If you intend to view this A1 CITY SERVICES and/or or share your data with the A1 CITY SERVICES Service, it is solely at your own violation, risk and after viewing and okaying it to the Privacy Policy.
• At the time of using the A1 CITY SERVICES, you will share certain Personal Information with A1 CITY SERVICES.
• A1 CITY SERVICES respects your Personal Information which may include your personal identifiable information such as your name, address, mobile number, your e-mail ids, your age, IP address, payment details and any other personal information.
• When you use A1 CITY SERVICES’s Service through A1 CITY SERVICES App, A1 CITY SERVICES may use your mobile device’s ID (the unique identification assigned to a mobile device by the manufacturer). A1 CITY SERVICES does this to store your preferences and track your use of A1 CITY SERVICES Web Application. You understand and agree that A1 CITY SERVICES has every right to share such ID with third parties for its promotions, analysis, etc.
• In case you participate in any other schemes, facilities, services provided by the A1 CITY SERVICES, you will be required to provide additional information.
• Such information will also remain in A1 CITY SERVICES’s database and will be treated as confidential.

COLLECTION OF PERSONAL INFORMATION:

“Personal information” means it should be an amalgamation of data or information along with other significant details of the user which can be used as a means to identify or contact you. Personal information can be the following:

Name, Address, E-Mail address, Phone number etc

Service Professionals:

• We take the personal information from service professionals who are offering their products and services.
• This information is partially or completely accessible to all visitors using A1 CITY SERVICES’s website or mobile application, either directly or by submitting a request for a service.
• Service Professionals are required to create an account to be able to access certain portions of our Website, such as to submit questions, participate in polls or surveys, to request a quote, to submit a bid in retaliation to a quotation, or information which requests.
• Service Professionals, if and when they create and use an account with A1 CITY SERVICES, will be required to provide their personal contact details, bank details, personal identification details (such as PAN card,Aadhar card) and also take part in surveys or feedbacks. The information which is gathered from such instances shall be used to reach the goal of greater customer satisfaction.
• We would need you to disclose your name of the business, necessary contact details, address, PIN or Zip code, a description about what are your services, a title for you profile and also your first and last name and the official email address.
• Other information may also be required to give it to the A1 City services while you use our website. You aren’t required to provide any other information other than this. But we will collect whatever information is related to payments such as credit card and debit card information from you.

Background Verification:

The Service Professional should agree that the company or the entity chosen by the Company (‘verifier”) may undertake or conduct some background checks of the Service Professional as a part of the on boarding process. Also, the service professional has to authenticate the genuineness of the information that is provided and accept the following:

• The Service Professional will not have any kind of objection to A1 CITY SERVICES sharing the Service Professional’s personal information and documents.
• This information is not just limited to the basic details such name, gender, date of birth, addresses, mobile number, email, education record, employment record, Aadhaar number, other government issued IDs (Voter ID, PAN card, driving license). This will be checked by the Verifier for the background checks and verification.
• The Service Professional gives the authority to the Verifier to securely safe guard the Service Professional’s Proprietary Information on their platform. They should also understand that the Verifier shall try to make sure the discreetness of the same.
• The Service Professional agrees that the digital record of the Proprietary Information on the Verifier’s platform shall be accessible by the A1 CITY SERVICES.
• A1 CITY SERVICES and their authorized users/partners/affiliates/contractors shall be authorized to access and update such digital record on the Verifier’s platform, including data, documents, certificates, verification reports, references, testimonials, etc. and shall be able to use the related services provided.
• The Service Professional agrees and acknowledges that if the Service Professional is desirous of editing and/or deleting its digital record from the Verifier’s platform, it shall be allowed to do so by sending an email to the Verifier which shall be immediately provided by the Company to the Service Professional, and in such a manner as the Verifier requires the same.
• A1 CITY SERVICES reserves its right to take the right and appropriate actions (in its sole discretion) of the result of the background check and verification.

Consumers:

• It is required by the visitors or the users to make an account on the website in order to access some features of our website.
• During the registration of your account and while you are using the website Account registration process and during your usage of A1 CITY SERVICES’s website or application, we will collect information such as your name, postal code, telephone email address and other personal information.
• You also may provide us with your, mailing address, and demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to user surveys and/or offers).
• We may also collect personal information that you post in your Offer, Profile, Wants, or Feedback, and any comments or discussions you post in any blog, chat room, or other correspondence site on the Website or mobile application, or any comments you provide during dispute resolution with other users of the Website or mobile application.

Service Providers:
• There is a fixed rate for the services which are provided as per the discussion on call.
• Technicians should conduct professional relationship with their consumers.

RIGHT TO RECORD THE CONTENT:
• A1 CITY SERVICES has the right to record all the conversations or watch over the conversations between service professionals and consumers which is facilitated by A1 CITY SERVICES through the messaging/chat mechanism on the platform or the calls made through the other virtual numbers provided to keep the identity of the consumers and the service professionals discreet.
• All the chat/messaging info or call recordings can be utilised to make sure of the rights of consumers and service professionals are prevalent and safe. Also, they are used to resolve in the cases of any fights or arguments.
• If we think it is necessary, we may also request forany kind of other information from third parties like the information of your credit from the credit bureau or by any other information to verify the identification of the details you provide them during the registration.

COLLECTION OF AUTOMATIC INFORMATION AND OTHER TRACKING DEVICES:
We and our third party service providers collect information to see the how the rate of usage of our websites and services is going on. We also collect information to know the browser type, your ISP or any operating system, your domain and access time and also the previous website you have visited. This is also collected to see the page views, your IP address and the type of device you use.

We track to see how regularly you visit our website and use our services. We only do this for website analytics and not for any other purposes. Also this information we keep track of, helps us in determining the advertising purposes also. We will take your device ID which is already sent to the A1 city services’ servers.

Cookies:

• We and our third party service providers take in all the information from you by using cookies.
• These cookies help us analyse web traffic or informs you about your use of a particular website. Cookies which are present basically help in allowing to reply as an individual and making changes in operations, likes and other the dislikes by knowing your preferences. We will send one or more cookies to your computer or your system which will identify what the browser is.
• Some of these cookies which are sent to you are connected to the third party websites. Also the cookie terms of use are under the is policy and as well as that third party privacy policy.

ADVERTISEMENTS:

A1 City Services may post advertisements by the advertisers on the A1 City Services Website. We are not responsible for those advertisers who sell mobile ids on their apps. The user is asked to deal in his own risk. And if we allow such ads, we do not warranty the advertisers any quality or genuineness to protect your personal information.

PRE- APPROVED SHARING OF PERSONAL INFORMATION:

• A1 CITY SERVICES tries to safe guard your Personal Information. A1 CITY SERVICES can share your Personal Information which is non identifiable with its service providers and business partners. We do it so that you can receive our offers, newsletters, new products launch etc.
• If there is a request or an order by the Government to share your personal information, A1 City Services will do so without asking any prior permission from you.

CHANGES TO PRIVACY POLICY:

A1 CITY SERVICES will always and will continue to have the right to change or update the Privacy Policy according to the new rules of the Government or our general body. Please keep checking the Privacy Policy often to know about the new updates in our policy. And to explain in simple words., you have to acknowledge the updated privacy policy to use our website. Whatever questions are there; they will be addressed to www.a1cityservices.

If you have any questions about this Privacy Policy or the functioning of this website, you can contact us at:

A1 City Services
Rajahmundry – 533105
Andhra Pradesh
www.a1cityservices.com
Email: Info@a1cityservices.com

2. COLLECTION OF PERSONAL INFORMATION FROM SOCIAL NETWORKING SITES:

You may log into our Website through your Facebook account. If you do so, you must enter the email address and password that you use for your Facebook account. We will ask that you grant us permission to access and collect your Facebook basic information (this includes your name, profile picture, gender, networks, user IDs, list of friends, date of birth, email address, and any other information you have set to public on your Facebook account). If you allow us to have access to this information, then we will have access to this information even if you have chosen not to make that information public.

We store the information that we receive from Facebook with other information that we collect from you or receive about you.

Facebook controls the information it collects from you. For information about how Facebook may use and disclose your information, including any information you make public, please consult Facebook's privacy policy. We have no control over how any third party site uses or discloses the personal information it collects about you. Call Us @ +91_ 7095 044 044

THIRD PARTY DATA POLICY:

How A1 CITY SERVICES Uses the Information We Collect

1. HOW PERSONAL INFORMATION IS USED

• We only take your information to have an aggregate about our information and about the use of our website and services. This is to know better about your needs and interests so that we endeavour in providing you a better website and services.
• We use your information to give our services to you and also registering our services for you. Also, it is used to verify your identity and the authority to utilise our services.
• We also use the information for any kind of customer support and also to clarify any of your enquiries. We also use your information for keeping the internal record purpose.
• To process any kind of billing information or payment confirmation which is connected to the third party payment gateways.
• This is also done to improve and maintain the website and our services. This will help us to determine which all areas of the website which needs to be enhanced. Also, to periodically send any kind of promotional messages or to contact you via phone or email.

Electronic Newsletters, Invitations, Polls and Surveys

At our sole discretion, A1 City Services can offer any of the following free services on the Website, which you may select to use or receive at your will. And you will need to provide extra information about yourself in the following services:

• We may send free e-newsletters to the users. We will gather the email ids form the registration database. You can remove yourself from the mailing list while registration time itself. You can unsubscribe from receiving any kind of promotional messages or newsletters.
• We may offer interactive polls to the users so that they can voice their opinions on the common platform. So, we will tag the users after they have voted so that they can vote only once on a particular question.
• We may follow some technological and procedural security measures and these are used to protect your personal information from any other unauthorized access.
• A1 City Services can also use encryption or physical security measures which help to safe guard your personal information.
• We are not responsible for any kind of unauthorized use of your information or for any stolen o lost passwords.

4. Disclosure

We may disclose your information if we believe that doing so is necessary to abide by a legal process. Also, this will mitigate our liability in a lawsuit. We will also disclose your personal information if this will help in investigation of any unauthorized transactions or other unsuitable activities.

Also, we may disclose if we deem it necessary to protect our property or rights of our own or of any other person or entity or any service professional.

If we are supplying any electronic device and after we supply, there is a damage, we are not liable for it. Also, if the parts in the electronic devices or any products aren’t working properly after we deliver it to you, it is not the responsibility of A1 City Services. We will also not be replacing any non-working products. We should know that every electronic item made has an expiry date and we are not responsible for any further problems or damages when the item is beyond its expiry date.

2. INFORMATION DISCLOSED TO THIRD PARTY SERVICE PROVIDERS AND BUSINESS PARTNERS

• We may have a contract with some of the third parties we trust for other logistics such as provisional and the maintenance of the website and the other business operations. So, we may share the non-identifiable information of yours to the third parties service providers or vendors. Also, if you are done with a survey on our website, we will share that information with the survey provider and will just disclose the results of that entity.

3. DISCLOSURE TO NON-AFFILIATED THIRD PARTIES IN FURTHERANCE OF YOUR REQUEST

• If there is a request of any kind of services, we may ask our third party service providers with whom we have a contractual relationship.
• We do not send any kind of sensitive information but just the request details, location and any other contact details.

4. DISCLOSURE TO OTHER USERS OF OUR WEBSITE

• If you are a service professional, the data you post other than the payment or transaction information, can be seen on the website.
• Comments which the users post will be also be displayed on the forums for the other visitors to see. If there are any results to post also, we will post in an aggregate form on yourwebsite
• Suppose you are a consumer, your name, location and whatever requests you sent will be available to all the visitors. Whichever professional is bidding, even he can be permitted to see the basic details such as name, contact number, email address and the location.

5. INFORMATION DISCLOSED TO LAW ENFORCEMENT OR GOVERNMENT OFFICIALS

• If there is a requirement of our help by the government in any kind of investigation, we will disclose all the information we have about you like your name, city, user I history, listing another important details etc.

INFORMATION DISCLOSED AT YOUR REQUEST

We will also share your information with the registered users to whom you think can authorize over your information. We will only send if you give us consent that we can send to the other user.

Links to External Websites

A1 City Services website may have links which may have links that connect to the other website. Also, these do not contain any kind of endorsement by us for those websites. You agree to the fact that A1 city services is giving these links to you only as a method of convenience and is not responsible for any kind of content from those websites. The protection a privacy of your browsing isn’t governed by our policy if you are using their services.

Updating, Deleting and Correcting Your Personal Information

You may have the freedom to restrict the collection or using of your private information in these ways:

• You may see or edit and delete your private information by going to “Edit Profile”.
• You must duly update your personal information if you have changed it or is no more accurate. We will not make any changes to your personal information because it is very difficult for us to verify a user’s identity.
• Nonetheless, if you wish to delete your account of our website, we will close your account and remove any traces of the personal information from the database.
• We have the right to retain some data from the close accounts in order to abide by the law and prevent any cases of fraud. Also, it would be helpful in collecting any remaining dues, solve any kind of disputes and problem troubleshooting. It is also helpful in enforcing our terms of use and take any other action which we think is necessary in our absolute discretion.
• You are supposed to known this that once you post something on the website like a request or an offer or a want or a feedback, it is not changeable later. You also need to agree that once you have deleted the account, A1 City Services will not be held responsible for any personal information that was not included in your removed or deleted account.

What Are the Choices of A User Regarding the Use of Your Personal Information?

• We may send some periodic emails or newsletters or promotional e-mails to you and if you think that you are not interested in such content, you can opt out of the promotional emails. It may take up to 2 weeks to process your request but not more than that. If you are opting out of the promotional content emails, we will still send you emails which are pertaining to your account or transactions or orders.

Third-Party Ad Networks:

We take part in third party ad networks that may show advertisements on other websites which is based on your visits to our website including the visits on the other websites. This makes us able to determine what kind of advertisements you might be interested in. The third party ad network providers may use the cookies, JavaScript, web beacons, Flash LSOs and other kind of technologies to have an idea of how effective their ads are to you. Also, these third party ads come under the privacy policy of the third party websites and not A1 City Services. We may give the third party advertisers your basic information which is non identifiable and about the usage of our site and our services.

Your Full Name and Use of A1 CITY SERVICES Information

1. YOUR FULL NAME

Since you are a registering as a user, you will choose to give your full name for the registration process. So whatever you do on our website, they can be traced by your full name. Certain other people, including other users who are already registered can know what you are doing on the website. Only with those whom you have already made a transaction can only see your activity. If you get any kind of services offer or if you yourself book a service of the other user, a city services will send you a notification to the registered email with your full name. Thus, make sure you give the correct name of yours when you are registering with us on our website.

2. USING INFORMATION FROM A1 CITY SERVICES

• The Website facilitates your sharing of personal information with others in order to negotiate, provide, and use the Services. You are agreeing to use the information of other users solely for the following purposes:
1. A1 CITY SERVICES transaction-related purposes.
2. The website which is offering some services and you are making use of it.

3. ACCOUNT PROTECTION
• The password you enter while logging in is the key to your Account.
• When creating your password you should use unique numbers, letters, special characters, and combinations thereof.
• In addition, DO NOT disclose your password to anyone.
• If you do share your password or your personal information with others, you are solely responsible for all actions taken via your Account.
• Thus, IF YOUR PASSWORD HAS BEEN COMPROMISED FOR ANY REASON, YOU MUST IMMEDIATELY NOTIFY A1 CITY SERVICES TO CHANGE YOUR PASSWORD.

User Generated Content:

We welcome you to post content on our Website, as well as your comments, feedback, pictures, and any other information that you jus twould like to be out there on our Website. If you post any content to our Website, all of the data that you post will be available to all people who visit our Website. If you post your own content on our Website or Services, your posting could become public and A1 City Services cannot forestall such data from being used in a manner which can violate this Policy, the law, or your personal privacy.

Privacy Policy Updates:

THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE WHICH IS SET ABOVE. A1 CITY SERVICES COULD, IN ITS SOLE AND ABSOLUTE DISCRETION, MODIFY THIS POLICY FROM TIME TO TIME BY CHANGING THIS DOCUMENT.
A1 CITY SERVICES WILL POST ITS MODIFIED POLICY ON THE WEBSITE ON THIS PAGE. IT ALSO ENCOURAGES YOU TO REVIEW THIS POLICY FREQUENTLY FOR ANY CHANGES. YOUR PROLONGED USE OF THIS WEBSITE AND/OR CONTINUED PROVISION OF YOUR SENSITIVE AND NON PUBLIC DATA AND INFORMATION TO US WILL BE SUBJECT TO CHANGES.
WE ASSURE YOU OF THE BEST DELIVERY OF THE GROCERIES OR ANY PRODUCTS YOU ORDER FROM OUR WEBSITE.
WE DO NOT TAKE RESPONSIBILITY OF THE GOODS IF THEY ARE DAMAGED AFTER WE DELIVER. ALSO THE GROCERIES YOU ORDER CANNOT BE RETURNED BACK ANY ITEMS.






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